Porter problems

[Felipe]

I was looking to switch from Freedom and went through the whole sign up and port in process. Turns out my Public Mobile sim card can now only make outgoing calls and not receive incoming calls. 

[RobertQc]

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@Felipe wrote:

thanks. leting his know!

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If you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over.

If the issue continues you may have a partially completed port, sometimes ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along.  Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here

[Felipe]

thanks. leting his know!

[popping]

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@Felipe wrote:

hi

i got public mobile two weeks ago with this problem, i called freedom today to cancel his services and just have one company with one phone which is common and they said me to keep cause is the new company (public mobil) the responsable to make this change

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After 2 two weeks, your port is struck. You should not cancel freedom plan.  Let us hope that your number is alread at PM.  Please send a private message to moderator for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Felipe]

hi

i got public mobile two weeks ago with this problem, i called freedom today to cancel his services and just have one company with one phone which is common and they said me to keep cause is the new company (public mobil) the responsable to make this change

[RobertQc]

If you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over.

If the issue continues you may have a partially completed port, sometimes ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along.  Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here

[will13am]

Freedom mobile ports take under an hour to complete.  If incoming calls are still not working or the freedom service if still running, the port is likely stuck and need to be resubmitted by the moderator team.  The moderator team can be reached via private message using this link.  Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

[popping]

@Felipe

How long ago did you ported your number to PM?

It will take a few hours to couple days depending on the other carrier how quickly they let your number go.

At the mean time, you can continue to use your Freedom SIM until it is completely dead.  Then, your number will be fully ported to PM.