Ported Phone Number Not Receiving Inbound Calls

[Pawka]

Hi there,

It seems that my phone number that was ported over doesn't receive Inbound calls, despite the fact that I'm paying for the $25 plan that includes Unlimited Talk Canada-Wide. I've had the plan for over a month and have already power cycled the phone multiple times, and I can make outgoing calls without any problems. What are my options for getting this solved?

[softech]

@Ohyeah97 

A critical part to porting is to receive a text from your old provider and reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card and can only make outgoing calls,  then you might have missed the step and hence porting was not completed

There is a number to all to talk to live support and the can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed

[Ohyeah97]

I have a similar issue with ported over number. I'm not receiving phone calls but I can call someone. I'm also not receiving text messages. I'm on Google Pixel 6

[computergeek541]

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@Turnover55 wrote:

Hey I'm having the same issue I just activated almost 3 hours ago. Outgoing not working 

I have LG G6 

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I don't believe that your issue is the same. Incoming calls not working could be a porting issue. Outgoing calls not working wouldn't be as those work immediately.

[shaker]

If your problem still persists, even after a network reset:

contact Moderator Team at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Regards.

[Turnover55]

Hey I'm having the same issue I just activated almost 3 hours ago. Outgoing not working 

I have LG G6 

[computergeek541]

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@Pawka wrote:

Hi there,

It seems that my phone number that was ported over doesn't receive Inbound calls, despite the fact that I'm paying for the $25 plan that includes Unlimited Talk Canada-Wide. I've had the plan for over a month and have already power cycled the phone multiple times, and I can make outgoing calls without any problems. What are my options for getting this solved?

---

Have incoming calls ever worked? If they haven't, it's possible that your number was never ported in. if that's the case, check if your old carrier's service is still working. 

[computergeek541]

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@gblackma wrote:

@Pawka try a network reset 

 reset the network settings on my Apple iPhone

1. Touch Settings.
2. Touch General.
3. Scroll to and touch Reset.
4. Touch Reset Network Settings.
5. Touch Reset Network Settings.
6. The iPhone will reboot. Once it turns on, the default network settings will be restored.

Restart your phone if it doesn't automatically do so. Re enter your wifi password if applicable and sms and mms to send and receive from Android phones.  Also enable your data. Stay safe 

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Since outgoing calls works, I would say that I beleive this to unlikely be a network settings issue. 

[gblackma]

@Pawka try a network reset 

 reset the network settings on my Apple iPhone

1. Touch Settings.
2. Touch General.
3. Scroll to and touch Reset.
4. Touch Reset Network Settings.
5. Touch Reset Network Settings.
6. The iPhone will reboot. Once it turns on, the default network settings will be restored.

Restart your phone if it doesn't automatically do so. Re enter your wifi password if applicable and sms and mms to send and receive from Android phones.  Also enable your data. Stay safe 

[gpixel · Accepted solution]

@Pawka it doesn't seem like your port provisioned properly. contact customer support. I'm surprised you waited a month before you tried getting this issue resolved.

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

[Pawka]

Model Name: iPhone 6s Plus

Model Number: A1687

[gblackma]

@Pawka what's the make and model of your phone?  Thanks.