Ported Number disappeared

[AliPhone]

Hi, I ported my number from Freedom just over a week ago. I have an iPhone and was never able to get texts once I approved the port with my Freedom SIM card.

Now a different number has somehow been assigned to my phone. How do I get my number back and working with text?

[hTideGnow]

hi @AliPhone 

this is weird and it should not have happened Did you try to put your phone and confirm again?? 

Try call 1-855-4PUBLIC from another phone.  Enter the ported number and see if the system able to find it.  If it can, then your ported number is still with PM and I think it was just misunderstanding

[Chalupa_Batman]

Hello @AliPhone 

If you place your Freedom SIM card back in your phone, does it still work? I assume it does.

There is a number you can call to get this porting issue resolved. I will send you a private message to your mailbox in the top right corner of this page or click on this link to direct access.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage