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Port out

Abdullah909
Great Neighbour / Super Voisin

I am attempting to port out. I responded yes to the text message but nothing has happened since yesterday. How long will it be?

3 REPLIES 3

BKNS27
Mayor / Maire

@Abdullah909 

After replying to the confirmation text then the calling and data should work in a few minutes but texting could take up to 2 hours for it to work.

If you are having issues then contact your new carrier to help you.

CSA_PM
Customer Support Agent

Hi there, to review your case, he have sent a private message, please review your community inbox to continue with the Public Mobile support team.

 

 

hairbag1
Mayor / Maire

@Abdullah909 

is your old sim still in the cellphone ? If so, remove it and install the new sim. See if that helps. 

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