Port out number without service

[Adamantii]

I tried to get answers on how to get my service up but was unable to do so. Now I’m trying to port out my number but can’t because I don’t receive texts. Can someone please help?

[Adamantii]

I’m trying to port out to Rogers

[BKNS27]

@Adamantii 

If you are porting out your number to another carrier. You need to work with that carrier to have them send the confirmation text to your phone with the old activate SIM in your phone.

If you are porting into PM then you need to contact a CS_Agent to contact your old carrier to resend the confirmation text.

Can you give us more detail on what you are trying to do?

[slusagm]

You need to work with PM.  They can still make the subscription works and you don't have to port out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Meow]

BOTH accounts have to be active in order to port out/in your number.
If you cannot receive SMS than porting cannot be completed unless you have land line where process is slightly different.