Port number to other provider

[Luisasantos1970]

I have been waiting since yesterday to port out my tele#

have not received message from public mobile yet to transfer

[Luisasantos1970]

have not taken SIM card out of phone 3 days I’ve been waiting to port tele# to another provider. Still not received message from PM

[AE_Collector]

And you have your original PM SIM card in your phone still, not your new providers SIM card?

[darlicious · Accepted solution]

Luisasantos1970 

Contact your new provider or their porting department to reinitiate the port request. Does your pm account have active service? This is a requirenent unless you are porting to koodo or telus. If you still cannot recieve the PAT (porting authorization text) you can contact customer support below.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[iliketotalk]

@Luisasantos1970 hi you need to contact the provider you want to port  to first leave public sim in your phone to get text request to port your number answer yes to text did you do that?