Port in issue

[JoeyWang2004]

I try to port my phone from chatr to pm , I got email from char on the porting out requests and answered yes. But then I got a message from Telus saying ‘there was an issue transferring you number to telus’. No message from PM. I do not understand why and do not know how to proceed 

[JoeyWang2004]

Thanks but I am using an esim card

[JoeyWang2004]

Got it! Thanks

[eddieO]

try: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[JoeyWang2004]

Sorry new to the community, where can I find the inbox?

[Meow]

You should get an SMS from old provider, not email???

[eddieO · Accepted solution]

@JoeyWang2004I will send you the number for the porting team for you to call. Keep an eye on your inbox (top right corner image of an envelop)