Port in error

[Chatal]

Error 404 when submitting transfer telephone number @CS_Agent

[Phil_Adelphus]

@Chatal  are you using a computer browser or the Public Mobile app?  Are you a new customer porting in a number or is this porting to an existing account?

[hTideGnow]

hi @Chatal then can you login My Account?

you can request porting on Profile page and click Transfer Number 

But if you have not activated yet, you can activate and request porting at the same time, step 4 of activation 

[Chatal]

Not with koodoo

[hTideGnow]

hi @Chatal 

it is a port from Koodo prepaid ?

please submit ticket to CS agent here :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but of not from Koodo Prepaid, you can request porting from My Account, Profile