Port from Telus successful but phone not working

[vsah]

I ported my number over from Telus but my phone is not working. No calls, texts, data etc. I phone alternates betweek LTE/4g/No signal/Some bars. It keeps going through that cycle unless wifi is on.

I did recieve a text message from kodoo saying my transfer request was complete.

@CS_Agent @Shazia_K @Mary_M

[computergeek541]

Unfortunately, no amount of tinkering with APN settings is going to make calls and texts work.  Those setting are unrelated to the two.

[vsah]

I sent all this info already. Still no response.

[Luddite]

OK you will need moderator assistance. Send  a private message to the moderator team with:

• PM account email address
• PM SIM card number
• explanation of the situation
  • old carrier account number, exactly as shown on your bill
  • old carrier phone number
  • the name, exactly as shown on your bill
  • an Alternate Phone Number; someone else’s, not your own

Before doing that it would be great to:

a) try that SIM in another phone just to be sure it's not the phone, and 

b) login to your account to confirm the plan is correct and active.

[vsah]

Samsung s6. It's not intermittent...I have no connection whatsoever.

[Luddite]

@vsah What is make/model of your phone?

Intermittent SIM connection is sometimes fixed by putting a piece of scotch tape on the back; if you do that be sure it does not wrap around at all.

You should also try your SIM in another unlocked/Telus/Koodo phone and a active SIM in yours. That will locate the problem to the phone or the SIM/account activation.

[vsah]

Tried the APN stuff as well, no luck.

[nskyline]

You might have to change your APN settings on your phone. Same thing happened to my phone as well. I had to delete the old set of APN data and input a new set of APN data.

However this might not be the fix as there could be something else happening with your account. 

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-And...

This worked for me. 

[vsah]

I've tried that several times. Still no luck.

[jeffster1970]

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@vsah wrote:

I ported my number over from Telus but my phone is not working. No calls, texts, data etc. I phone alternates betweek LTE/4g/No signal/Some bars. It keeps going through that cycle unless wifi is on.

I did recieve a text message from kodoo saying my transfer request was complete.

@CS_Agent @Shazia_K @Mary_M

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For some reason I thought I replied to this, but just be patient, it'll get done. Tagging the mods will get some action, though you could PM one of them too.

[Samianauman]

Try reboot your phone also if that doesn't help then take your sim out turn off phone insert sim restart again usually helps.

[jeffster1970]

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@vsah wrote:

I ported my number over from Telus but my phone is not working. No calls, texts, data etc. I phone alternates betweek LTE/4g/No signal/Some bars. It keeps going through that cycle unless wifi is on.

I did recieve a text message from kodoo saying my transfer request was complete.

@CS_Agent @Shazia_K @Mary_M

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You did the right thing by letting the mods know, they'll get it sorted for you, just be patient.