Port from Fido to public Mobile

[Peng]

I wanted to transfer from Fido to public Mobile and missed the text ,could you help me, thanks.

[hTideGnow · Accepted solution]

HI @Peng 

You can call the porting support team.  They will help.  I will private message you the number. 

[esjliv]

Hi there @Peng 

Submit a ticket with Public Mobile representatives (CSA) to restart the port process; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

edit - whoops, sorry, you likely have a few private messages now...

[softech]

@Peng 

 A critical part to porting is to receive a text from your old provider  (Fido) and reply YES within 90 mins. 

There is a number to all to talk to live support and the can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed