Port Request

[fk2009]

I have requested to port my number from Public to Bell, but still not received confirmation message on Public line,  Does Public line needs to be active to receive the message?

[Phil_Adelphus]

@fk2009 It's a requirement for all porting, regardless of carrier, that the account be active.  The only other thing you can do is ask customer support if they can manually authorize the port.  I don't know if they will for an inactive account but you can try.  Open a ticket at the chat icon bottom right of this page and ask them.

[fk2009]

I don't  want to activate it, Is there any other way

[Phil_Adelphus]

@fk2009   Yes your Public Mobile account needs to be active for you to receive the porting SMS, so you will need to reactivate it so that you can reply Yes to the port authorization