Port Issue

[GaryB58]

Received a voicemail earlier that there was an issue with my Port from Zoomer and was given a phone number to call back. I called and the rep was not able to find my number at all.

[darlicious]

@GaryB58 

Can you confirm whether or not you recieved a PAT (porting authorization text) from Zoomer?

Thanks.

[Wpgcall]

I just ported out from Zoomer to public mobile today! They don’t send a text to confirm anymore. Also Pick cityfone as your carrier (because Zoomer isn’t an option) when prompted by public mobile as your porting your number. 

[softech · Accepted solution]

@GaryB58 ok, in this case, login to My Account. Go to Profile Page, then click Change phone number.  Go to Transfer number tab and re-request porting. 

 Please enter your Zoomer account number instead of IMEI as the porting info

Once submitted,  wait for textbfrom Zoomer (Zoomer sim in a phone) and reply YES within 90 mins

[GaryB58]

@HALIMACS @softech I called again and they are not finding the port request existing. I put my zoomer sim back in and that is still working.

[softech]

@GaryB58 that's the number

call again, enter your number again after it says it cannot find it the first time, it will then connect you to live person 

[HALIMACS]

That is the correct number for the porting team, @GaryB58 

Is your service with Zoomer still active?   It needs to be to ensure a successful port.

[GaryB58]

18442327678

[softech]

@GaryB58 what number is that?  I am going to message you a  number, porting team.  if first time it does not recognize it, enter again and it will connect you to live support.   Check your Community inbox 

[JK8]

@GaryB58 

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