Port Gone Bad?

[Raj77]

Hey Everyone 

Black Friday I switched to the $34/40GB unlimited plan from a company in BC called CityFone. Everything went fine and I was using my number after porting from them to Public Mobile and then on Dec. 28th my phone number changed with Public randomly. My old number is gone and I called CityFone they say they took my old number back. 

where do I go from here? I want my old number back with Public. How would something like this happen? I ported away successfully from CityFone as I had my old number on Public for just over a month. 

Thanks in advance all 

[Raj77]

The issue now is the new number that gave me randomly is still with me but my old number never came back….

[hTideGnow]

hi @Raj77 try reboot your phone and try call yourself again2

and can you confirm if you can make outbound calls? if not, then it is not a porting problem but an account setup problem 

[Raj77]

Hey they said they took care of the port and then I called the old provider they said I’m with public now and they released my old number to public to be ported.  It’s been 4 hours and still my old number isn’t with me on Public. 

[BKNS27]

@Raj77 

Check to see if your old number can be ported:

 https://secure.koodomobile.com/checktransfereligibilityparrot/default.do 

If not, you will need to pick a new number but if it can just contact a CS_Agent to help you with the porting:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

@Raj77 the number would not just go away unless you manually changed it

try to reboot the phone once and check again

if same, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Raj77  I’ll send you the porting team number private message , they ca re trigger port request for you