hi @bhupinsh
First, remove the phone numbers. We are just customers here, you have posted your numbers in the Community in the internet. Go back to your post, click the down error on the top right, click Edit Message and remove the phone numbers
PM system is one email for one account/phone number. If you have only used one email address and try to subscribe the two plans, your 2nd subscription pushed the first number away. You need PM support agent to sort it out
submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
