11-02-2023 02:53 PM
@CS_Agent in our Community I puchesd add-on points in my account for data but they are not working
11-02-2023 03:14 PM
Are you in the states? Back in your initial question you have a link of the support username. Click on it and then click on Send a message and then fill in the subject and body and away it goes to support.
If you're in Canada.
11-02-2023 03:12 PM
i don’t know where to ask support, i tried and it’s not workinng
11-02-2023 03:09 PM - edited 11-02-2023 03:10 PM
There we go. You got the roaming data and I'm guessing you're not in the states. You can ask support to switch it out for you.
Adding - ARE you in the states?
11-02-2023 03:07 PM
15 days. Yes my plan data is working but not the points
11-02-2023 03:01 PM
Do you still have plan data? Is data working at all? Do you see 15 day counter or 30 day counter?
11-02-2023 02:59 PM
3 days ago
11-02-2023 02:57 PM
There seems to be mention of a delay for converting points to add-ons. When did you do it?
11-02-2023 02:56 PM
Yes
11-02-2023 02:54 PM
@Massylia wrote:I puchesd add-on points in my account for data but they are not working
I puchesd add-on points in my account for data but they are not working
If you log into your account, is the add-on listed?
