Please update my address

[SylvianneStPier]

I cannot update my address online. It says my address is invalid.

Please update it for me, as your interface doesn’t allow it.

***Message edited by CS_Agent to comply with the Community rules.

[computergeek541]

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@SylvianneStPier wrote:

Isn’t this address used by the 911 service?

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I've questioned Public Mobile about this before but could never get a definitive answer.  As this is a mobile device, the GPS and cell phone signal triangulation location information would often prove much more useful of information.

[SylvianneStPier]

Thank you for your kind reply.

Isn’t this address used by the 911 service?

[computergeek541 · Accepted solution]

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@SylvianneStPier wrote:

I cannot update my address online. It says my address is invalid.

Please update it for me, as your interface doesn’t allow it.

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Public Mobile doesn't use your address information for anything. You can leave the information as is.  Also, it has no effect on the payment system at Public Mobile either.

[hTideGnow]

hi @SylvianneStPier 

please remove the address and person info from your post first.  This is a just a community and we are only customers.  Click on the down arrow inside the circle on the top right of your post and Edit Message

and to ask PM support agent to help to update address,  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage