Please, I would like to have my old number back

[tsionbirru]

Hello,

I am an elderly client and l had my number ***-***-**** for the past 20 years and so. The number currently has not been given to anyone at this moment and time.

However; you have taken my number for re-circulation in saying for non-payment for the past 90 days; however, when l left to my vacation, l did not cancel the number and l had given you per-authorized credit card number. Instead of using per-authorized number which was in your system, you have stopped the payment and took away the number for re-circulation.

Please, I have been your loyal customer for a few years now, and l know now the number has not been assigned to anyone.

Therefore, l am kindly requesting my current number, ***-***-**** to be charged to ***-***-****.

Please and thank you!

Sincerely, 

Tsion Birru

[sandpublic]

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@slash407 wrote:

horrible, but i think its lost once its removed, maybe u forgot to set it to auto-pay? just a guess

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In the original post it states that autopay was setup but from the sounds of it there might have been a problem with the payment going through. In any case hopefully the number is available so they can get it back 416 numbers are valuable.

[jameskennedy]

Id try Pming the community moderator and see if they can give you a hand with getting your number back.

[sandpublic]

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@tsionbirru wrote:

I did give the verification they need, however, the keep sending the same thing back, which still doesn't address the issue.

I do not understand why  the do even have alive person to talk to

---

If that is the case then @Eddy_G will get back to you and hopefully he will be able to get your number back. Public Mobile only has online support so please be patient and they should get back to you as soon as they can.

[tsionbirru]

I did give the verification they need, however, the keep sending the same thing back, which still doesn't address the issue.

I do not understand why  the do even have alive person to talk to

[tsionbirru]

I did give the verification they need, however, the keep sending the same thing back, which still doesn't address the issue.

I do not understand why  the do even have alive person to talk to

[sandpublic]

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@tsionbirru wrote:

Hello,

No you did not phone or you sent me a link which is not help full, again my phone number is xxxxxxxx; however, l would like to have my old number back, it has not been given  to anyone, the number is xxxxxxxxxxxx.

Please and thank you!

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@tsionbirru, I can understand your frustration. The best thing to do is to click on the mail envelope and reply to the Moderator_Team message so that they can help you resolve your issue.

Hope that helps and you are able to get your number back.

[Eddy_G]

@tsionbirru

Please check your messages. I have invited twice to verify your account.

Eddy

PM Mod

[demon1102]

Please click you mail box and reply. Don't leave your personal information in the forum . 

[Lieux]

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@tsionbirru wrote:

Please, my greatest concern is not privacy at this point, l do know why you are ignoring my question to....have the number, which l had for about 20 years.

Can you please resolve this issue?

Please and thank you

---

Because here @tsionbirru we are just customers like you and we can't do anything with your problem.

With the moderator we can have help and explanation..here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[tsionbirru]

Please, my greatest concern is not privacy at this point, l do know why you are ignoring my question to....have the number, which l had for about 20 years.

Can you please resolve this issue?

Please and thank you

[tsionbirru]

Hello,

No you did not phone or you sent me a link which is not help full, again my phone number is xxxx xxx xxxx; however, l would like to have my old number back, it has not been given  to anyone, the number is xxx-xxx-xxxx

Please and thank you!

Edited by computergeek541: removed peesonal information

[Lieux]

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@tsionbirru wrote:

You sent to a link to change my password, verification, which l have done over 5 times. 

This is my concern: 

I am an elderly client and l had my number for the past 20 years and so. The number currently has not been given to anyone at this moment and time.

However; you have taken my number for re-circulation in saying for non-payment for the past 90 days; however, when l left to my vacation, l did not cancel the number and l had given you per-authorized credit card number. Instead of using per-authorized number which was in your system, you have stopped the payment and took away the number for re-circulation.

Please, I have been your loyal customer for a few years now, and l know now the number has not been assigned to anyone.

Therefore, l am kindly requesting my current number,  to be charged to 

Please and thank you!

Sincerely, 

Tsion Birru

---

Sorry for you @tsionbirru but you need to write to the moderator...not here with customers like you...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and don't post personal information here..click on the 3 dots right up in your message...

[tsionbirru]

You sent to a link to change my password, verification, which l have done over 5 times. 

This is my concern: 

I am an elderly client and l had my number XXX-XXX-XXXX for the past 20 years and so. The number currently has not been given to anyone at this moment and time.

However; you have taken my number for re-circulation in saying for non-payment for the past 90 days; however, when l left to my vacation, l did not cancel the number and l had given you per-authorized credit card number. Instead of using per-authorized number which was in your system, you have stopped the payment and took away the number for re-circulation.

Please, I have been your loyal customer for a few years now, and l know now the number has not been assigned to anyone.

Therefore, l am kindly requesting my current number, XXX-XXX-XXXX to be charged to XXX-XXX-XXXX.

Please and thank you!

Sincerely, 

Tsion Birru

[Eddy_G]

Thanks DSM18, I've contacted the customer in private.

Regards

Eddy

[DSM18]

Hi there, 

The community won't be able to help you out. Perhaps you should try sending a private message to the Moderator Team by clicking the envelope icon, then ‘New Message’, and address your message to Moderator_Team.

Refer to this link for more info:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

Cheers,

[tsionbirru]

Hello,

I am an elderly client and l had my number for the past 20 years and so. The number currently has not been given to anyone at this moment and time.

However; you have taken my number for re-circulation in saying for non-payment for the past 90 days; however, when l left to my vacation, l did not cancel the number and l had given you per-authorized credit card number. Instead of using per-authorized number which was in your system, you have stopped the payment and took away the number for re-circulation.

Please, I have been your loyal customer for a few years now, and l know now the number has not been assigned to anyone.

Therefore, l am kindly requesting my current number, xxxxxxx to be charged to xxxxxxxxx

Please and thank you!

edited by computergeek541: please do not post your personal information