Plans change

[Mymistake]

i changed my plan, i got charged twice, my connection extremily slow, after 1day i cancelled my new plan and didnt get credit

any way to speak to human to solve this problem please please need help

[JL9]

You can get a credit or a potential refund for the extra charge, but what do you mean you cancelled your new plan? PM is a prepaid service.

[Mymistake]

Thankyou

[softech · Accepted solution]

@Mymistake  Although PM usually do not provide refund, in this case, it could be a system issue and it makes sense that no one would change plan twice on the same day.   Please open ticket with PM and explain.  They are usually very understanding and will try to help

1. If you have access to My account: At https://publicmobile.ca/chatbot.

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