Plan

[Skkcheung]

I have used the basic plan and set up autopay. It does not seem to have the 250mB data plan. May I know how I can activate the data plan?

[Yummy]

$15 plan has default 250MB data available at every renewal and you have nothing to do to 'activate' it.

Can you provide screenshot of your account showing minutes/data available, please?

[esjliv · Accepted solution]

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@BKNS27 wrote:

@Skkcheung 

You can also check your Self Serve account to double check under My Data & Ad-ons. It should list 250mb at 3G Speed.

Make sure Cellular Data is enabled but becareful as you can eat up the data quickly.

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@Skkcheung  to add to @BKNS27 post...

Look for the line item in your Overview section of your Self Serve account, it will look like something like this if you have data remaining:

Generally if you do not see the line item listed, than you used it all up. 250mb would be easy to use quickly if your data was enabled, without realizing it.

Consider installing an app to track your ‘live’ usage so you can keep track. Public Mobile are 30 day plans (not monthly).

If you are android, try this one:

Data Witness app: https://play.google.com/store/apps/details?id=com.iwik.datawitnesspm&hl=en_CA&gl=US

I use this one myself and it gives me what I need from it.

You could also check out Data counter widget: https://play.google.com/store/apps/detailsid=com.roysolberg.android.datacounter&hl=en_CA&gl=US

If you are an Apple user, I am sure there is a 30-day app that is available as well.

Managing Your Data Usage:

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

[darlicious]

@Skkcheung 

The data counter will appear on your overview page with a 5mb buffer (5/250mb) that resets every night or when you toggle airplane mode on/off. The data bonus will also appear under your plan details. The autopay data bonus is coded to the $15 plan so you don't actually need to be registered for autopay to have it included with your plan.

What is the make and model of your phone? Some Android phones you will have to edit your APN settings. iPhones require you to check for iOS updates and to connect to iTunes to update your carrier profile. A few other phones have quirks that need to be fiddled with to get data and of course you need to make sure your mobile data is enabled.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[BKNS27]

@Skkcheung 

You can also check your Self Serve account to double check under My Data & Ad-ons. It should list 250mb at 3G Speed.

Make sure Cellular Data is enabled but becareful as you can eat up the data quickly.

[VIP_Tech]

Hi @Skkcheung 

check your APN Setting. 

and Rebooting device.