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Plan wont renew

fonze1981
Great Neighbour / Super Voisin

hi I topped up a yesterday and my plan wont renew ... is their anway to get it sped up or something i would love to use my phone haha ... my account says 49 dollars but wont let me renew services .. any help?

6 REPLIES 6

fonze1981
Great Neighbour / Super Voisin

Okays .. I messaged them .. i love a online community but not having a person to talk to is slightly annoying.. haha 


@fonze1981 wrote:

yes ... i rebooted yesterday .. and it let me send a few texts and now its back to not working .. and my account says i dont have a active plan


Send a private message to the mod team as mentioned above and they will investigate your issue. 

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

fonze1981
Great Neighbour / Super Voisin

okay i will try that ... i did message a admin yesterday and got no response .. but yes im on the 40 dollar plan 😕

will13am
Oracle
Oracle

Is the $49 fund balance sufficient to renew the current plan.  If there is something wrong with the account, I suggest contacting the moderator team to fix whatever is getting in the way of the renewal.  The moderator team can be reached via private message using this link.  Please include in your private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

fonze1981
Great Neighbour / Super Voisin

yes ... i rebooted yesterday .. and it let me send a few texts and now its back to not working .. and my account says i dont have a active plan

NDesai
Oracle
Oracle

@fonze1981 It should automatically renew righ away. Are you renewing the same plan? Have you tried rebooting your phone?

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

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