07-25-2018 01:59 PM - edited 01-05-2022 05:10 AM
hi I topped up a yesterday and my plan wont renew ... is their anway to get it sped up or something i would love to use my phone haha ... my account says 49 dollars but wont let me renew services .. any help?
07-25-2018 02:44 PM
Okays .. I messaged them .. i love a online community but not having a person to talk to is slightly annoying.. haha
07-25-2018 02:05 PM
@fonze1981 wrote:yes ... i rebooted yesterday .. and it let me send a few texts and now its back to not working .. and my account says i dont have a active plan
Send a private message to the mod team as mentioned above and they will investigate your issue.
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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
07-25-2018 02:05 PM
okay i will try that ... i did message a admin yesterday and got no response .. but yes im on the 40 dollar plan 😕
07-25-2018 02:04 PM
Is the $49 fund balance sufficient to renew the current plan. If there is something wrong with the account, I suggest contacting the moderator team to fix whatever is getting in the way of the renewal. The moderator team can be reached via private message using this link. Please include in your private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.
07-25-2018 02:03 PM
yes ... i rebooted yesterday .. and it let me send a few texts and now its back to not working .. and my account says i dont have a active plan
07-25-2018 02:02 PM - edited 07-25-2018 02:02 PM
@fonze1981 It should automatically renew righ away. Are you renewing the same plan? Have you tried rebooting your phone?
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.