Plan won’t restart

[PrincessPaechxo]

I’ve topped up my balance and the plan says it will restart on August 5th, 2019, a day we’ve already passed.

[geopublic]

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@PrincessPaechxo wrote:

I’ve topped up my balance and the plan says it will restart on August 5th, 2019, a day we’ve already passed.

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@PrincessPaechxo  When you dial 611 from your phone what is reported as your next renewal date? 

[Anonymous]

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@PrincessPaechxo wrote:

I’ve topped up my balance and the plan says it will restart on August 5th, 2019, a day we’ve already passed.

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Did you click the Reactivate button in the upper right?

You show enough Available Funds to cover your plan cost?

Failing that then there are two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

[hairbag1]

Log into My Account to see if the $$ are sitting in Available Funds.

Does your plan show Active or something else ?

[YVR]

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@PrincessPaechxo wrote:

I’ve topped up my balance and the plan says it will restart on August 5th, 2019, a day we’ve already passed.

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You need to contact the moderator

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437