Plan won’t add

[Rach1981]

I have activated my sim and account but the plan isn’t displayed and I can’t change it or add one

[computergeek541]

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@Rach1981 wrote:

I have activated my sim and account but the plan isn’t displayed and I can’t change it or add one

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I wouldn't be trying to change your plan because that would mean that you would forfeit the plant that you've already paid for if you make any immediate plan change.

There is a bug in the self serve system that cause a the plan that you have to be displayed as a blank. This should not affect your service.  Often, it's just a matter of going back into your account at a later time. If your service is working, I would not be too concerned about this. 

[will13am]

@Rach1981 , try using a different browser or clearing browser cache and see if that makes a difference.  The self serve can be a bit finicky at times.  

[gblackma]

@Rach1981  doe your phone work if the SIM is installed? Do you hear your amount owed when you dial 611?  And did you get a welcome email from PM.  Thanks.