Plan to change on renewal now account suspended

[simplybea]

I have autopay set up on 2 accounts

They were due to renew on Oct 31.  I had set to switch to the new plan at renewal.

I got up to my accounts suspended and they want me to renew my old plan.

Please help, we need our phone service

[Shazia_K · Accepted solution]

Hello @simplybea, 

Firstly, I really appreciate your patience and understanding 🙂

Can you please send me a private message with your Public Mobile phone number? I will reply shortly! 

Thanks,

Shazia

[simplybea]

I figure the mods are pretty overwhelmed right now with the new promo.  I tagged the 3 I know are mods and expect when someone has the ability to work my issue they will ask me to PM them with my details.  I don't want to randomly hit an overworked mod.

So when someone has the time to work this, please reply to this post and I'll pass on the needed info

Thanks

Bea

[imcphers]

Moderators get into work at 9am EST.

Private Message one of them directly (they all will see it) with the account and plan details so they can address your issue as quickly as possible.