Error at change plan after 3 month(i pay for highest plan but i have the old plan)

[sophitechnicusñ]

Hello,

I change the old plan with a highest plant.
After the payment for the new plan and. Now i have the old plan but i pay for the new plan.

Please fix these error for the future.

For now i want my plan for i already pay( after the paiement the difference isn't in my account!!!!!! where can be 15$ ???)

Thanks

[Anonymous]

you need send a private message to @Moderator_Team.

In your message put it, please include.

- your account number

- your phone number 

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck

[mimmo]

hi you need to contact the moderators for this type of issue.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

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• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

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• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
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