Plan states active on account but am not receiving any service

[kntod]

Recently toppped up my account and my plan says it is active but when I am on the network I am unable to call, text, or use data.  Any help would be greatly appreciated.

[Anonymous]

---

@kntod wrote:

Thank you very much it worked 

---

 @kntod:

Question for your memory...after you clicked suspend and while you waited...did your phone indicate no service? If so, was it pretty much immediate or did it take a bit of time?

[kntod]

Thank you very much it worked 

[mimmo]

It's found in self serve click plans then lost stolen

[Anonymous · Accepted solution]

---

@kntod wrote:

Recently toppped up my account and my plan says it is active but when I am on the network I am unable to call, text, or use data.  Any help would be greatly appreciated.

---

Try toggling the lost/stolen feature in the self-serve. Seems to work for a lot of people.

Suspend service, log out, wait a few minutes, resume service, restart phone.