Plan says active but not receiving call or texts

[jasminel]

Hi I'm a new member, and I activated my plan Friday night August 19. I'm able to use data, but I'm unable to make or receive and texts or calls. 

[Shazia_K]

Hey @jasminel, 

I'm sorry about this, 

I see that you are porting a number to us, is it possible for you to send me a private message with the account number from the old provider? 

Thanks,

Shazia 

[skidoomaster]

@jasminel Did you happen to port a landline number? If so, these can take up to a week for full completion. One of the moderators will be able to assist you later on @Shazia_K @Mary_M. 

[NDesai]

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@jasminel wrote:

Hi, I also have the same problem. Except I'm able to use data, but not able to call or text. I registered Friday night August 19

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I replied to your thread. Its better to make a separate post. 

[NDesai]

Sorry to hear your service is not functioning. 

Public Mobile staff member will help you with this. So wait for the reply tomorrow. 

@Shazia_K @Mary_M

[jasminel]

Hi, I also have the same problem. Except I'm able to use data, but not able to call or text. I registered Friday night August 19