Plan renewal
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12-09-2023 07:25 PM
My plan didn't appear to renew properly today. Or there was an unauthorized charge to my account to purchase extra data on November 20
My plan right now states I have 1GB of data available, but plan is not active. I can not used my phone to make phone calls or send texts
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12-09-2023 10:53 PM
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12-09-2023 07:36 PM - edited 12-09-2023 07:37 PM
A couple of things sound out of whack there... I presume you're on the $25 plan which includes 1GB data each cycle.
Also, have you purchased any add-ons recently or renewed/changed plans BEFORE the normal renewal date?
Can you post a screenshot of your payment history screen for the past 30 days, masking any personally identifiable information for your privacy?
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12-09-2023 07:26 PM
reboot your phone...see if that helps.
Log in to your account to confirm activate or suspended.
