Plan renew

[Bonniejean]

I just received a text that my plan did not renew and you did not receive my payment.  I have never had to do that before.  My payments are paid for by my credit card.  I want to continue with my plan as is.  Do I need to do anything?

[softech]

@Tomchisimi   

Login to My Account, and there should be a button "Reactivate my plan".  Click on it and follow the steps to make a manual payment

Once payment is made successfully, logoff and reboot the phone once and it should work

[Tomchisimi]

Hi

how to make a payment as my auto pay never went through and my line is no more active. Please advise. I am in Ontario, Canada 

[Meow]

Sometimes autopay fails for whatever reason.

- Confirm you have all services (call/SMS/Internet).

- Check your account and confirm it is active.

- Check if your credit card is charged.

If account is not active (suspended) and CC is not charged do manual pay of balance and resume service.