Plan partially Expired

[mikasik]

I’ve seen couple posts with a similar issue, I can make calls as I have banked minutes but can’t seem to receive them.  I can access voice mail.

[Dunkman]

@mikasik 

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@mikasik wrote:

Thanks everyone I found the recently online list and messaged the first one I saw.  Cheers and thanks for your help!

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Hopefully, that moderator will respond.  The best way is to submit ticket to moderator_team as described above (instead of individual moderator).  Likely faster response time.  

[mikasik]

Thanks everyone I found the recently online list and messaged the first one I saw.  Cheers and thanks for your help!

[hTideGnow]

You can try to message them directly but this might in fact be a slower way:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Maybe you message them first and open ticket as well, 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html, then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

The answer time varies, sometime they reply as quick as 2 hours.: 

[Dunkman · Accepted solution]

@mikasik 

Maybe try rebooting your phone.  Network reset of phone.

Otherwise, to contact moderator 

To contact moderator via 2 methods:

1. Ticketing system - faster response time

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[mikasik]

Thanks I’m just waiting to receive an important phone call..

is there a list of moderators anywhere I can’t seem to easily find them.

thanks

[Anonymous]

 @mikasik : I think even older provincial plans were affected by a poorly executed revival of provincial plans recently...now dropped. You'll need to contact the moderators.

I think that Expired can be ignored.