For those interested it appears my account was processed with a different email account. A dot(.) was added into my email which of course caused me to not to be able to access my account. This was not done by me as that would require to purposely initiate that and I would have known. I also had issues with my eSim card and had to purchase a physical one as the system prevented me from purchasing another. The CS Agents were helpful. I would conclude that doing everything online is not a good idea as it is cumbersome and I had to make another community account as I could not access my first one once the email was corrected. I also couldn’t receive responses once the new sim was added from CS. I am surprised that my original account is now working so a CS agent, Gaby, must have corrected it. Thank you for the suggestions from the community.
