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Plan never switched

Bolzicco
Great Neighbour / Super Voisin
Hi, first time posting.

I got the text message saying my plan switched to the 12gb promo but now I'm not seeing it as switched in my profile. Help! Ripping through data thinking I had it but it's a disaster!

Thanks!

Jess
3 REPLIES 3

mhaider
Great Citizen / Super Citoyen
You tag them or private message @Shazia_K or @Mary_M

Bolzicco
Great Neighbour / Super Voisin
Thank you! I'm not sure how to contact a mods, super noob here 😞

hummuschips
Town Hero / Héro de la Ville

Hi @Bolzicco,

 

You've come across a known glitch in the system. You will need to contact a public mobile mod to get this sorted out. Hopefully with their announcement today of more hands on deck, they can get toyour problem as soon as possible.