Plan discontinued

[slyconner]

I cannot receive phone calls. My plan is due tomorrow the 23 of March.When online to my account,  it says "Plan Expired"

Is this the reason? . I can continue to receive calls however. Please help. 

[darlicious]

@chris_chan 

Good advice on paying ahead of time as this avoids any possibility of an autopay failure. However if you are on Autopay renewal is automatic unless for a variety of reasons autopay does fail but there is no delay for a customer to make a manual payment thru their self serve account or 611 if they know their 4 digit account pin #. Additionally you cannot make a payment thru online banking only via a credit/debit card. Keep learning and participating your contributions are appreciated!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[chris_chan]

Make sure your plan is paid a few days before the due date as it can business days to process a transaction by your online banking or Public Mobile. As it was mentioned try rebooting your phone or reset your network settings on your phone and if you're still experience problems see the customer service information below:

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

[darlicious]

@slyconner 

Plan expired is the normal account status when your account starts the renewal process. This would not affect your calling unless your account is suspended 12 hours from now for non payment. If you do not have incoming calling that would be a separate issue. Do you have any working services?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[JK8 · Accepted solution]

@slyconner 

The Plan Expired is the normal messaging you get on renewal. Are you on autopay? Try rebooting your phone or reset your network settings on your phone.