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11-11-2016 04:32 PM - edited 01-04-2022 06:14 PM
Solved! Go to Solution.
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12-16-2016 11:42 AM
I sent my request to the support email on November 28th when I realized my plan had not changed earlier in the month and received a ticket number but nothing since then.
Hopefully I don't end up needing to buy additional data to tie me over until the next renewal.
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12-15-2016 11:33 PM
@Shazia_K I have the same problem and emailed PM couple weeks ago and never received any updates, can you please help?
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12-14-2016 08:42 PM
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12-14-2016 06:16 PM
Hello @User123,
I'm sorry for the delay in responding back to you as you might already know we are currently receiving a higher volume of requests than our usual.
@Rockdaddy22 promise fulfilled 🙂 can you reboot your phone? everything has been changed for you!
Thanks,
Shazia
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12-07-2016 03:48 AM
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12-07-2016 01:08 AM
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12-06-2016 07:35 PM
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12-06-2016 02:05 PM
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12-06-2016 09:13 AM
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12-06-2016 01:10 AM - edited 12-06-2016 02:00 PM
Just updating/bumping, messaged on the 9th of November and nothing happened. ( Message is still not read) @Mary_M
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11-11-2016 04:50 PM
You will need to wait for their reply. You shouldn't loose the promo since you requested the change before Nov 20 but system failed to do so.
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11-11-2016 04:49 PM
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11-11-2016 04:47 PM
I wouldn't worry. It's clearly stated that as long as you initiated a plan change to the promo before Nov 20 you will get the promo on next renewal