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Plan change, plan charged

Naepalm
Mayor / Maire

Hello,

 

So my recent plan changed September 4th  to the $55.00 plan and I was charged for this plan. But when I go into self-serve it shows I still have the old plan and on my next renewal will be charged for that old plan? I think I need a moderator but I wanted to ask if this is a problem for others and maybe I don't need to worry about it. 

 

Naepalm 

 

3 REPLIES 3

Thanks! 🙂

dabr
Mayor / Maire

Hi @Naepalm  You're back? 😊

 

You're probably still seeing the old plan details because of caching issues since PM updated the self serve account.  Login after clearing cache/cookies and using incognito mode.  You can also try to refresh the page via the little refresh option on the bottom right hand side of the account.

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