Plan change payment

[Div]

Hi everyone.. I changed my plan on the first day of my monthly billing cycle and I later realized they charged me for my previous plan as well as new plan. Is this normal being charged twice on the same day?

Can someone guide me what I can do to get a refund for previous plan please?

Thanks in advance

[Div]

Thank you @LitlLdy 

im waiting for PM to respond to my request for a refund but don’t really know if I requested at the right place. 

[hTideGnow]

HI @Div   this happened because you change plan AFTER PM renewed your old plan.  They renew shortly after midnight

But submit ticket as as advised by @hycm53 . PM agent usually will reverse one of the two transaction, as long as you are still on the first day or second day of that cycle

[LitlLdy]

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@Div wrote:

Hi everyone.. I changed my plan on the first day of my monthly billing cycle and I later realized they charged me for my previous plan as well as new plan. Is this normal being charged twice on the same day?

Can someone guide me what I can do to get a refund for previous plan please?

Thanks in advance

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@Div , to add to what @hycm53 said, in the future when selecting to change plan’s don’t select change plan now or you will lose money & can not get partial refunds for any days left of your 30 day plan. Public Mobile is a prepaid provider & normally do not provide refunds. Please select to change plans on renewal date a few days in advance so you don’t pay twice. With that said where it was a mistake I think they may make an exception for you this time. I have made my share of mistakes & I know I will make many more! 🤣

[hycm53 · Accepted solution]

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@Div wrote:

Hi everyone.. I changed my plan on the first day of my monthly billing cycle and I later realized they charged me for my previous plan as well as new plan. Is this normal being charged twice on the same day?

Can someone guide me what I can do to get a refund for previous plan please?

Thanks in advance

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You should change new plan at renewable date, then you wouldn't get charge twice. 

You can chat with Simon for refund, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help