Plan and Add ons

[BBYM]

I tried to make some calla and even access my data but it keeps saying I don t have access to long distance call. I can t access my voicemail. I went online and it is say my plan is activated.

Thanks for the help.

[srlawren]

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@BBYM wrote:

Hi 

My problem is solved. 

Thanks for your help.

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@BBYM for future reference, what was the resolution?  Were you not dialing the 1?  Did you have to do the lost/found trick?  Something else?

[BBYM]

Hi 

My problem is solved. 

Thanks for your help.

[Jessica_T · Accepted solution]

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@BBYM wrote:

I tried to make some calla and even access my data but it keeps saying I don t have access to long distance call. I can t access my voicemail. I went online and it is say my plan is activated.

Thanks for the help.

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@BBYMDid you dial a 1 before the number? Does calling 611 work?

Log into your account and try the lost/stolen trick, it will probably fix all your problems.

1. Report your phone lost/stolen in the self service account and logout.  Wait 5-10 minutes.  Re-login and report phone found.  Reboot your phone.  This seems to reset your SIM card and hopefully activates your plan/account.