Plan active but cell not working

[Veos2015]

I paid my bill today and my plan is active but my cellphone is not working. I cannot call or text

[Shazia_K]

Hello @Veos2015, 

Sorry to hear about this, 

We did not receive any message from you, can you please send one with your Public Mobile phone number? 

Thank you, @srlawren

Shazia

[srlawren]

@Shazia_K can you please follow up with @Veos2015?  Unless this has already been resolved.  But it sounds like it may have not been dealt with yet.  Thank you!

[Veos2015]

They dont rep'y

[Luddite]

Then you will need to send a private message to any moderator. Just include your phone number and a description of the plan you want. http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

[Veos2015]

Yes i did change the plan

[Luddite]

Try:

- reboot the phone

- toggle airplane mode off/on

Did you change your plan?