Plan Change.

[Priority]

What happens if Payment doesn't go through on your renewal date when you have a Change of Subscription automatically taking place?

When you update your payment method or add a voucher, will it automatically continue to renew the Upcoming Subscription on it's own still?

[Priority]

I didn't know, I had only thought. 

The Community members here helped confirm this. 👍 

[wetcoaster]

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@Priority wrote:

I also seen what happens yesterday as a Referrals account which was scheduled for Plan Change had a failed payment, when signing in it said his current plan was the one we had scheduled the change for and when we made payment the new plan was working. 

I think we are on the right track.

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So, if you knew already, why waste people's time?? 

I guess I know the answer, but hey...

[Priority]

I also seen what happens yesterday as a Referrals account which was scheduled for Plan Change had a failed payment, when signing in it said his current plan was the one we had scheduled the change for and when we made payment the new plan was working. 

I think we are on the right track.

[wetcoaster]

Late to the party...

This is from an account we scheduled the plan change and then let lapse payment on purpose. From another recent account re-activation after putting in suspesion, as soon as enough funds are added, the plan currently in the subscription banner (in this case the 90day/90GB) will become active again.

I have not tried a plan change out of suspension, though.

Obviously there can still be YMMV around here? So any actions taken based on this post are at your own risk.

[dust2dust]

Just don't risk a failure. Make sure there's going to be enough balance to pay the new plan cost. Use the screenshots as proof that you did schedule the change.

[Handy1]

@Priority  Yes it’s good ideal also to take screen shots of the plan change and the upcoming payment also as proof this is typically suffice . But have seen some not get it honoured . But I believe the majority are 

[Priority]

What if you scheduled your plan to change to a 'Promotional' one, it doesn't and renews your old one with the Promo Plan you wanted no longer being available? 

With a screenshot, would CSA be able to manually change the Plan from the backend?

[Handy1 · Accepted solution]

@Priority  It most likely will revert to the old plan . But when switching up in price (higher priced plan) it’s good practice to top up the account . To have enough funds to cover that changed plan on renewal . Then it’s should be good after that . Just sometimes when going to a higher priced plan auto pay can fail thinking it’s over charge