Sunday
I purchased a plan with sim card and I realized it's not going to work for me. The SIM card has not arrived yet- so nothing is activated. Can I cancel and get a refund?
hi@daleorca
PM is a prepaid carrier with no refund policy
But if account is not fully setup yet like your case, PM agent usually can help to cancel the subscription. Please ask them directly
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
