Pin wont work

[connielangille4]

My pin wont work for my account or my service for changing option or add ons

[RosieR]

@Luddite thank you. edit done

[Luddite]

@RosieR FYI: PIN needed to make purchases after dialing 611.

[RosieR]

---

@connielangille4 wrote:

My pin wont work for my account or my service for changing option or add ons

---

Hi @connielangille4 Welcome to Public Mobile!

What do you need your PIN# for?  What options do you need changing?  If you want to purchase add-ons on self serve, you don't need a pin# to do that.  Apparently if you try to purchase add-ons on 611, you need your pin#.

Please give us more information so we can help you better.

RosieR

[HALIMACS]

---

@connielangille4 wrote:

My pin wont work for my account or my service for changing option or add ons

---

@connielangille4 

I can't be certain, however I believe your PIN is sent to you via text when you first activated and selected one.

Perhaps check back in texts from Public Mobile around account activation.

[computergeek541 · Accepted solution]

---

@connielangille4 wrote:

My pin wont work for my account or my service for changing option or add ons

---

To change or reset your account PIN, you'll need to ask a moderator.  Please open a ticket at:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html