Phone

[BlairC]

I ordered a phone and never receive a tracking number and the phone never came.

[pkaraa]

Have your credit card been charged?

Contact CSA and create a ticket.

[Yummy]

When did you order your phone?

Have your credit card been charged?

Do you have any proof you did order phone from PM?

If you do, contact CSR as per above links and let them help you. Creating a ticket is the best way as it can be tracked whoever is resolving your issue.

[Anonymous]

@BlairC 

 you hae to Contact Customer Support Agent by CS_Agent , Explain your issue
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[hTideGnow]

@BlairC   When did you order the phone?  Phone orders could take 2 weeks.

[Triguy]

Contact a CSA by submitting a ticket.

1. How long will it take to receive my Certified Pre-Owned phone order?
   • Your order will ship via Canada Post or UPS and you should receive your order within 10 days. Once your order has been shipped, you will receive an email with a tracking number; you can track your Canada Post package here, or your UPS package here.
   • If it has been more than 10 days, and you have not received your phone, please submit a ticket to our Customer Support Agents here
   • If your phone cannot be delivered to the address you had provided, we will reach out to you via email for next steps to re-ship your order.

[t_p · Accepted solution]

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@BlairC wrote:

I ordered a phone and never receive a tracking number and the phone never came.

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If you have an order number, try tracking it on Canada Post website:

Canada Post - Track a package by tracking number (canadapost-postescanada.ca)

If it's past the promised delivery date, contact CS for help:

Private Messages - Community (publicmobile.ca)