Phone

[Rivest06]

Money was paid for my plan but I'm only getting incoming and texting. I can't call out??

[computergeek541]

I've merged the two threads as the second one didn't seem to make much sense on its own.

[LovesToPM]

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@Anonymous wrote:

 @LovesToPM 

This user made another thread. Seems all is resolved.

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LOL! Thanks, it's good to know. Not sure I understood the problem resolution.

OP is able to make calls by dialing out directly, but not via contact list...

If OP told us what message he was getting/hearing when making calls, it might have been a lot easier.

[Anonymous]

 @LovesToPM 

This user made another thread. Seems all is resolved.

[LovesToPM]

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@Rivest06 wrote:

Yes I did try some of them like tried to list as lost and start again it shows my plan is paid 42 texting and calling it seems I’m getting calls just won’t let me call out

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It looks like you might be on a limited/metered talk plan (such as the $15 plan which includes unlimited texting, 50 outgoing minutes and unlimited incoming calls).

If yes, log on your Self Serve account and take a look at your Overview page. Under My Data & Add-Ons, if you no longer see the minutes talk line on your Overview page, it means you have used up all the available minutes.

To get detailed info of your calls, you can click the "Plan and Add-Ons" tab > "Usage History".

Each call is rounded-up by the minute and timing starts while calls are ringing/connecting.

Here is PM FAQ on your available calling minutes:

Question	Answer
What does and does not use my minutes?	Uses Minutes Doesn’t Use Minutes ●      Making a call ●      Answering a call ●      Retrieving or leaving voicemail messages ●      Using call forwarding ●      Calling *611 (the IVR) ●      Making or receiving calls from 911 ●      Using wifi calling apps when connected to Wifi

[Anonymous]

Rock n roll geopublic. Apparently I needed more coffee this morning 🙂

Rivest09: Please do go ahead and move the solution from my post to geopublic's. 3 dots upper right of post.

[geopublic]

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@Rivest06 wrote:

That worked omgosh thanks so much at least I can call now 

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@Rivest06  If you came back from abroad make sure your contacts are using the correct prefix

.

[Lieux]

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@Rivest06 wrote:

That worked omgosh thanks so much at least I can call now 

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Great! What was the solution?

[Rivest06]

That worked omgosh thanks so much at least I can call now 

[Lieux]

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@Rivest06 wrote:

Can’t call out

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Can you see in your self-serve account if it shows ACCOUNT ACTIVE? Or SUSPENDED or....

[geopublic]

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@Rivest06 wrote:

Can’t call out 

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@Rivest06  Are you calling the number directly or using your contacts to call? Try calling the number directly.

[Rivest06]

Can’t call out

[Rivest06]

Can’t call out 

[Rivest06]

It says my next payment is due July 12

[geopublic]

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@Rivest06 wrote:

It says that my next payment is due July 12 

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@Rivest06  Ok so your plan is active what's the problem your phone is not working or data is not working?

[Rivest06]

It says that my next payment is due July 12 

[geopublic]

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@Rivest06 wrote:

No 42 a month talk and text 

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@Rivest06  So you are on the $40 plan? 

Unlimited Canada wide calling

Unlimited International texts

4.5 GB Data + 500 MB Bonus with Autopay

When you dial 611 from your phone what happens?

[Rivest06]

Thank you I did not understand but I’m in contact now 

[RossN]

OK @Anonymous  mentioned to send a message  I would suggest you do that and explain your situation,good luck

[Rivest06]

No 42 a month talk and text 

[Anonymous]

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@Rivest06 wrote:

42 talk and text

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Ok then. So all the way back to the second post of your other thread...

 @Moderator_Team < Click this.

[RossN]

that must be for 3 months is it?

[Rivest06]

42

[RossN]

we are ust trying to help are you on the 10 or 15 dollar plan?

[Rivest06]

42 talk and text

[Anonymous]

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@Rivest06 wrote:

I read somewhere if it’s a problem with the plan to tag something that starts with an M but can’t find the mrsssge I’m so new to this never had a problem and I’m not in very good health I desperately need to call

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I sympathize. So that we can get to the crux of the problem...what plan are you on?

[Rivest06]

I read somewhere if it’s a problem with the plan to tag something that starts with an M but can’t find the mrsssge I’m so new to this never had a problem and I’m not in very good health I desperately need to call

[Anonymous]

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@Rivest06 wrote:

Oh yes I tried the report lost and restart

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An Oracle will come by eventually and maybe they'll combine these threads

Again...what plan are you on?

[Rivest06]

Oh yes I tried the report lost and restart

[Anonymous]

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@Rivest06 wrote:

Don’t understand what you are saying

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You have a conversation going with a subject of "Phone". In forum-speak that's called a thread.

[Rivest06]

Don’t understand what you are saying