@Karen28 wrote:
- My husband’s phone won’t work, he can’t call out or get incoming calls
What other details can you provide us @Karen28 . Is your husband a brand new customer with an new activated SIM card, did he receive a new phone recently, has be been a customer for some time and this is 'all of a sudden'?
Until we know more, we are all just guessing.
Here are my guess for help. Try one or more of the below:
*removing your SIM, then reinserting it
*go into airplane mode, then going back to regular mode
*perform a reset network settings on your device
*try your SIM card into another compatible phone...this could rule out a device issue/setting.
*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if that helps
*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
Check for outages in your area:
https://www.telus.com/en/on/outages
https://istheservicedowncanada.com/status/telus
https://downdetector.ca/status/telus/map/
