Phone stopped working after plan change

[Sharon1231]

I just added data/changed plan yesterday and now phone is not working. I tried the suspend/found thing for a few hours and it's still not working.

[mm80]

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@Anonymous wrote:

 @mm80 : There's all kinds of ambiguous wording and lack of detail here but other than maybe a dodgy self-solved thread, the customer is working and happy.

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I think the oracle gave the solution but VPN wasn't the problem but you're right that the plan is working again, so oh well.

[Anonymous]

 @mm80 : There's all kinds of ambiguous wording and lack of detail here but other than maybe a dodgy self-solved thread, the customer is working and happy.

[mm80]

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@brittneysarah wrote:

Oh wow A VPN made your phone plan stop working? I had no idea!

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It can't. A VPN hides where you are to make internet more private. Voice calls and text messages don't use internet. A VPN could only cause internet problems.

[mm80]

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@Sharon1231 wrote:

Thanks, it's fixed. VPN from school interfering.

[self help even better than our Community ...... Luddite]

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You could only connect to VPN when using wifi. That wouldn't block phone calls or text because that's not internet. The school VPN also wouldn't stop your mobile data from working unless it's loaded but usually a VPN like that only works on the school's wifi.

[brittneysarah]

Oh wow A VPN made your phone plan stop working? I had no idea!

[Sharon1231 · Accepted solution]

Thanks, it's fixed. VPN from school interfering.

[self help even better than our Community ...... Luddite]

[hairbag1]

@Sharon1231....

log in to your account ...is plan Active or something other ?