Phone stopped being able to text, call or use data

[BforBrian]

Phone is a Samsung S7 (SM-G930V)

I've been with PM for coming up on 2 months in 5 days now and so far it's been great. But today my phone asked me if I wanted to switch to "Global". I tapped cancel and everything stopped working... I am no longer able to text, call or use my data. I tried going in to the Mobile Network settings and changed between Global, LTE/CDMA and LTE/GSM/UMTS. Some times I will get a bar or 2 on my signal when on the third one, but still can't text. I've also checked Network Operators and that didn't do anything either.

I should also add that this phone is from the US, and was previously locked to Verizon. But it was working fine before and randomly stopped, so it should be fixable.

[CherylKirby]

I had a similar situation last year when I was with a different provider, I got a Text that Read      " Are you excited about Global?" When I clicked on it my phone died!  (I could have too since my daughter was in labour!). I called Samsung (I also use an S7) and I had to back up then re-set my phone, it was some trojan virus. The provider I was with automatically stated it was the phone before I had finished my explanation. Hope it gets cleared quickly!

[srlawren]

@wmleung APN only affects data (and MMS messaging, which is delivered via data); since @BforBrian is having problems with talk and text also, APN is not the cause.

[BforBrian]

Yeah the APN settings were fine. That was one of the first things I checked. It is working maybe 10% of the time and I can hardly get a signal.

[wmleung]

Have you checked your APN settings?

I suspect that the APN settings been switched or wiped during then

Take a look anyway.

Good luck.

[BforBrian]

I'm not able to find anything to do that, no.

[will13am]

Samsung has got to be one of the worst phones for acting like a DVD player with region coding.  LTE/GSM/UMTS should be the correct setting.  Is there any network reset function?  

[BforBrian]

It worked long enough to send a text that was trying to resend, then instantly stopped working again.

[CS_Agent]

Hello @BforBrian, 

Thank you for reaching out to us. 

We're sorry for the trouble but can you please send us a private message along with your phone#  and PIN# for assistance. Here is the link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Thank you!