10-29-2020 10:47 AM - edited 01-05-2022 03:57 PM
I registered my phone a week ago and it is still does not have a phone number assigned to it.
10-29-2020 12:00 PM
You initially had to choose a new number rather than port your number directly because you were with Koodo prepaid? Virtually all others can be ported directly I believe.
AE_Collector
10-29-2020 11:10 AM
I had tried to port a number over but finally had to use a new number which now works. Thanks
10-29-2020 11:04 AM
@edwardrichards wrote:I registered my phone a week ago and it is still does not have a phone number assigned to it.
Registered meaning you completed the activation process, found here:
https://activate.publicmobile.ca/
Did your credit card get charged?
If so, then did you create your SELF SERVE account, found here:
https://selfserve.publicmobile.ca/self-registration/
Do this, if you did not create it, and see what your account status says.
10-29-2020 11:00 AM
@edwardrichards wrote:I registered my phone a week ago and it is still does not have a phone number assigned to it.
@edwardrichards The number gets assigned during the activation phase regardless if you chose a new number or port in a number. You should be able to make outgoing calls. If that is not the case then select the chat bubble bottom right of your screen and ask the Public Mobile moderator team for help.
10-29-2020 10:51 AM
Can you see what number is appearing in your Self Serve account? This is to ensure that the SIM is properly activated and the number was provisioned.
10-29-2020 10:50 AM
@edwardrichards wrote:I registered my phone a week ago and it is still does not have a phone number assigned to it.
@edwardrichards What do you mean by "I registered my phone"? If you activated your sim/service a week ago, you would have picked a number at that time. Did you port or bring a new number with you? If it was a landline or VOIP it can take a week. Your old account has to be active for PM to port in your number. Otherwise you have a stuck port. You need moderator assistance. You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;
or you can contact them through direct messaging at the following link (note this way may take longer for a response);
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.
10-29-2020 10:50 AM
Contact moderators
Or private message them at link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437