Phone payment

[Scottye]

My phone is not working and payment went through 

[BKNS27]

@Scottye 

Did you dial 611 or call 1-855-4PUBLIC to check the status of your account?

If it is suspended then your payment didn’t go through.

If it is active then submit a ticket to a CS_Agent.

[slusagm]

@Scottye you made multiple posts repeating same, but can you confirm if you at least opened a ticket? 

[Scottye]

Payment processed and no service 

[BKNS27]

@Scottye 

Are you on AutoPay (Subscribe) or you paying with vouchers every month.

Normally AutoPay automatically withdraw payment so there are no issues with payment every 30 days (not monthly).

If you are paying with vouchers. Make your payment 28 days before the renewal date.

[Scottye]

Request a fix

[hairbag1]

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@Scottye wrote:

Please submit a ticket for customer service thank you because my payment went through and everything is good on my end and still no service this has happened before and it's on public mobile end to fix every month this happens 

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What did you do in the past when this happened ? If you contacted Customer Support and they got you going...just do that again but tell them the issue is chronic and request they fix.

[Dunkman]

@Scottye 

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@Scottye wrote:

Please submit a ticket for customer service thank you because my payment went through and everything is good on my end and still no service this has happened before and it's on public mobile end to fix every month this happens 

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I can't submit a ticket for you.  You will need to submit a ticket yourself.  Click on the link that I provided earlier. Or when you login in your account, on the left side, click on Messaging Centre icon and follow prompts to submit a ticket.  You will get a response within a few hours 

[Scottye]

Please submit a ticket for customer service thank you because my payment went through and everything is good on my end and still no service this has happened before and it's on public mobile end to fix every month this happens 

[Dunkman]

@Scottye 

You could also try to toggle airplane mode on, wait a few minutes, then off. 

In the past, we have recommended that customers report their phone lost (which suspends account). Logout and then log back in.  Report your phone found. 

Otherwise, you will need to get customer service help:

You will need to submit a ticket for Customer service agent

 https://expert-messaging.publicmobile.ca/guest/chat/

[Scottye]

Can I get a call back as my phone is active and I did what was recommended and it's still not working 

[slusagm]

Please check My Account and confirm if account status is active 

Reboot phone and Reset Network Settings