01-26-2026
11:29 PM
- last edited on
01-28-2026
08:23 PM
by
computergeek541
01-28-2026 06:45 PM
I ported my number from Freedom to Public Mobile with the help of a public mobile rep. I said yes to the transfer request, got response from freedom that a transfer had been requested. It has been 2 days, the transfer has not worked, I am unable to call/receive calls
01-26-2026 11:31 PM
What is the issue you are having?
01-26-2026 11:30 PM
sorry @Kat2008 , no live number for support issue
you need to submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage