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john_jansen
Great Neighbour / Super Voisin

In my account profile it has a different sim and phone number. I've tried to change it back to the old phone number but it didn't work. I tried selecting a new number but that didm't work either. What should I do, my phone cannot  receive or make calls.

4 REPLIES 4


@john_jansen wrote:

What is a PM physical sim?


hi @john_jansen 

Public Mobile Physical sim card


@john_jansen wrote:

What is a PM physical sim?


This refers to a SIM card that can be removed as an object from one phone and inserted into another.

john_jansen
Great Neighbour / Super Voisin

What is a PM physical sim?

hTideGnow
Mayor / Maire

hi @john_jansen 

why you have different sim?

remove all non PM physical sim, disable all non PM esim, keep only PM sim first. Then reboot phone and reset network settings and try again

if same, ask PM support agent to refresh your account, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

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