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Phone number went on hold and is now lost, can i get it back?

Day_K
Great Neighbour / Super Voisin

Hi,

I didn't continue paying for my plan last year and let the account deactivate. My number was put on hold for 90 days and then eventually it was disconnected from my account.

I would like to get that number back, and I was wonder if there was still a way for me to reactivate my account and get it back, assuming no one else has it? I would like to ping someone from within the company to look into this for me, but im not sure how.

Thanks!

3 REPLIES 3

Day_K
Great Neighbour / Super Voisin

Oh darn, its been awhile so im not sure where i got it from. Good point tho!

Rastin
Model Citizen / Citoyen Modèle

Did the number come from PM? If not it's gone back to the original company you got it from. If you got it from PM try and contact them and see if it's still available 

funpig1
Model Citizen / Citoyen Modèle

@Day_K 

Once an account has been suspended for more than 90 days, the account and the telephone number are permanently deactivated. You could always try contacting a customer agent but it is extremely unlikely that you can recover the old number. Sorry. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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